Privacy Policy
How we manage information
Table of Contents
Last updated September 18th, 2023
Thank you for choosing to be part of our community at Clean Slate Solutions (“Clean Slate”, “CSS”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@cleanslatesolutions.org.uk.
When you visit our website cleanslatesolutions.org.uk, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as https://cleanslatesolutions.org.uk/).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
What information do we collect?
Personal information you disclose to us
We collect personal information that you provide to us such as name, address, contact information and security data.
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.
Name, Age and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Sites.
We automatically collect certain information when you visit, use or navigate the Sites. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected from other sources
We may collect limited data from public databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties.
How do we use your information?
We process your information for purposes based on legitimate interest, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Sites for a variety of purposes. We process your personal information for these purposes in reliance on our legitimate interests in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”).
We use the information we collect or receive:
- to provide you with a better service.
- to improve our services.
- to protect our Sites.
- to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
- for other Purposes.
Will your information be shared with anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
We may process or share your data that we hold based on the following legal basis:
We may process your data if you have given us specific consent to use your personal information to connect you and Hearing Aids companies for access to products and services.
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
We may share your information with our business partners to offer you certain products, services or promotions.
Do we use cookies and other tracking technologies?
We may use cookies and other tracking technologies to collect and store your information.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
How long do we keep your information?
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy. No purpose in this policy will require us keeping your personal information for longer than 365 days.
How do we protect your information?
We aim to protect your personal information through a system of organisational and technical security measures.
Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
Do we collect information from minors?
We do not knowingly collect data from or market to children under 18 years of age.
If you become aware of any data we may have collected from children under age 18, please contact us at info@cleanslatesolutions.org.uk.
What are your privacy rights?
In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
Do we make updates to this policy?
Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
How can you contact us about this policy?
If you have questions or comments about this policy, you may contact us by email at info@cleanslatesolutions.org.uk, or by post to:
Clean Slate Solutions
The Trinity Centre
Market Square
North Ormesby
Middlesbrough
TS3 6LD
United Kingdom